SERVICES PROVIDED

Services are available to both custodial and non-custodial parents. In order to receive full extent of services, completion of a IV-D Application is required.

If you have a question about your case contact the CSEA in writing or call your case manager. Calling the main CSEA number connects you with the Phone Bank, an information service. All calls are answered promptly. Be sure to have your account number readily available, as this will facilitate the time it takes to retrieve your case. If you must leave a message, please be patient. We receive thousands of calls each month. Your specialist will return your call as soon as possible.

If you encounter a problem with the CSEA please attempt to resolve the issue first with your case manager or his/her supervisor. If the problem is still unresolved, contact the CSEA by phone or in writing and request your concerns to be addressed.

The CSEA does not provide services for visitation issues, including requests for enforcing or establishing visitation rights; determination of a child/children's custody, including requests for changes and/or modifying custody or a change in residential parent; property settlement issues; arresting or physically detaining anyone (the County Sheriff is responsible for these actions); obtaining documents for your case such as a birth certificate, divorce decree, tax returns, or other necessary paperwork (these documents may be obtained by contacting the appropriate court, health department, or taxing entity).