Family Support Services Frequently Asked Questions

We have posted some frequently asked questions below. Our intention is have answers to as many questions you may have. If the answer cannot be found we encourage you to contact us so that we can not only answer your question, but post your question with our answer for the benefit of others who may have the same question. Please return often.

Move your mouse over the question mark to see the answer.

	What is the difference between the old income maintenance program and Ohio Works First (OWF)?
	Why did Ohio choose the 36- month time limit instead of the 60 months as other states?
	Will I receive any benefits after the 36-month time limit?
	When applying for assistance under OWF, am I required to submit the same type of documentation?
	Once I complete, my application, when will receive my first check?
	Why do I have to come in again for a reapplication interview once I have been approved for assistance?
	If I fail to keep my reapplication appointment, what happens to my case?
	If my child is under 18 and in school, are his or her earnings excluded?
	If my child is 18 years old with her own child in my household and I am not on assistance, can she receive food stamps?
	What services are provided under Healthcheck for my teenager?
	How do I request a hearing if I disagree with the action taken on my case?
	Will I continue to receive my benefits, pending the outcome of the hearing?
	What do I do if my Ohio Direction card is lost/stolen and how do I get another one?
	How do I report someone I believe is committing welfare fraud?
	What is the proper procedure for a client to obtain verifications from a closed record?
	What is a "hardship exemption" and how do I qualify?
	How do I obtain and use my health card?