|
If you have
a complaint regarding the purchase or solicitation of
goods and services, for personal, family or household
items and the transaction occurred in Summit County or
involved a Summit County business; file your complaint
with the Office of Consumer Affairs.
In order to begin the complaint process, your complaint
must be in writing. Please print out, complete and submit
our Complaint Form as follows:
|
|
Please
Read This Important
Information Before Filing Your Complaint:
Ø
Before filing a complaint with our office, we recommend
you contact the business involved. Often a dispute can be
resolved by talking to a person in a position of authority
such as a manager or even the company president. In the
case of disputed charges on your credit card bill, you
must act quickly to preserve your right to challenge a
charge. This means not only complaining to the business,
but also notifying your credit card company in writing
within 60 days of the initial billing. If you are still
not satisfied after contacting the business, please file
your complaint with our office.
Ø
If you have resolved the dispute, informing us of this
fact and forwarding a statement of your experience, with
documentation, might help us establish a pattern of
unlawful business practices against the company in the
future.
Ø
If you are represented by an attorney or if legal action
has been taken, the office can not intercede or interfere
in that process. Likewise, if another agency is already
handling the matter.
Ø
We are not authorized to offer legal advice, provide legal
representation, or pursue matters in court on behalf of
individual complainants.
Ø
We cannot recommend one business or product over another.
Ø
We cannot handle complaints between private individuals
where no business or merchant is involved.
What Happens When We Receive Your Complaint?
The Office of Consumer Affairs attempts to informally
resolve disputes between consumers and businesses through
complaint mediation. The mediation process begins when a
consumer files a complaint in writing.
Upon receipt of a complaint, assigned staff will read it
along with all accompanying documents. Should we require
additional information, we will contact you. Once the
review process has been completed, this process can take
up to two weeks, staff will contact the business to inform
him/her of the complaint and request a response to help
the parties find a fair resolution that is acceptable to
both.
If we determine your complaint should be handled by
another agency, we will forward your complaint to the
appropriate agency and tell you where we sent it with
their contact information. Should we not receive a
response from the business, we will evaluate the complaint
to determine if additional efforts are needed, such as
enforcement or investigation if the company has shown a
pattern of similar violations.
For further assistance call our office:
(330) 643-2879 Monday through Friday, from 7:30 am to 4:00
pm.
|
icon.