If you have a complaint regarding the purchase or solicitation of goods and services, for personal, family or household items and the transaction occurred in Summit County or involved a Summit County business; file your complaint with the Office of Consumer Affairs.

In order to begin the complaint process, your complaint must be in writing. Please print out, complete, and submit our Complaint Form as follows:
 

Fill out the Complaint Form completely, including your daytime telephone number.

Important Information – Please Read

Ø Before filing a complaint with our office, we recommend you contact the business involved. Often a dispute can be resolved by talking to a person in a position of authority such as a manager or even the company president. In the case of disputed charges on your credit card bill, you must act quickly to preserve your right to challenge a charge. This means not only complaining to the business, but also notifying your credit card company in writing within 60 days of the initial billing. If you are still not satisfied after contacting the business, please file your complaint with our office.

Ø If you have resolved the dispute, informing us of this fact and forwarding a statement of your experience, with documentation, might help us establish a pattern of unlawful business practices against the company in the future.

Ø If you are represented by an attorney or if legal action has been taken, the office can not intercede or interfere in that process. Likewise, if another agency is already handling the matter.

Ø We are not authorized to offer legal advice, provide legal representation, or pursue matters in court on behalf of individual complainants.

Ø We cannot recommend one business or product over another.

Ø We cannot handle complaints between private individuals where no business or merchant is involved.

What Happens When We Receive Your Complaint?

Ø After we receive your complaint form it takes about two weeks to set up your file, assign case number, and determine the appropriate action. If additional information is needed regarding your complaint, we will contact you.

Ø If we decide your complaint should be handled by another agency, we will forward your complaint to the appropriate agency and tell you where we sent it. If we believe the business may have violated consumer protection laws, we will contact the business in writing and notify you in writing.

Ø If we do not receive a response from the business, we will evaluate the complaint to determine if additional efforts are needed, such as enforcement or investigation if the company has shown a pattern of similar violations.

For further assistance call (330) 643-2879 Monday through Friday, from 7:30 am to 4 pm. Thank You.
 

General Consumer Complaint Form

Home Improvement Complaint Form