Accountability Programs:
“Command Stat”
Command Stat is an
internal review process to improve operational efficiency and
professionalism by holding commanders and managers accountable for
all aspects of their operations. This is accomplished through the
systematic analysis of statistics, evaluation of operational plans,
and reviewing the effectiveness of commanders and managers.
Commanders are
evaluated on their ability to:
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Manage daily responsibilities
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Focus on priority issues
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Utilize resources
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Develop innovative means of addressing problems
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Formulate Action Plans together
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Make
command decisions
Commanders gather
operational and administrative data which is compiled into notebooks
for review and evaluation. Commanders are expected to be
knowledgeable on operational and administrative issues within their
areas of responsibility. Command Stat reviews are conducted
quarterly in a formal setting. During the review, commanders are
asked specific questions by the Command Stat Review Board and
challenged to pose solutions. Commanders must be thoroughly prepared
prior to each review and able to respond to follow up questions.
“Staff
Inspections”
Staff Inspections
are an internal audit mechanism to ensure compliance by personnel in
regards to policies and procedures, operational directives, and
efficient professional accomplishment of the Sheriff’s Office
goals. Staff inspections are conducted by thorough data collection
and examination of statistics.
Staff Inspections
are used to determine where there are operational deficiencies such
as increased overtime or improper submission of reports. Staff
inspections are also utilized to reveal crime trends. For example,
by analyzing the number of calls for service it may be determined
that the number of burglaries in a housing allotment substantially
increased from the previous month. Statistics can also show the
primary time burglaries were committed.
Once a staff
inspection has been conducted, a report is forwarded to the
commander of the division or bureau. It is the commander’s
responsibility to make the necessary corrections to ensure all
operational functions are in compliance with established agency
standards. Action Plans are formulated to determine the most
efficient course of action to address the specific problem. At the
next review, the commander must inform the Command Stat Review Board
what actions were taken to correct the problem or deficiency. The
problem/deficiency will be addressed at each review thereafter until
resolved.
“Opinion Survey”
The Opinion Survey
program is a tool that helps the Sheriff’s Office monitor and
improve our service to the community and the citizens of Summit
County. The survey is mailed randomly to citizens within our
communities where a deputy has responded to a requested call for
service and an incident report was generated. The survey assesses
the quality and professionalism of our services, and requests the
citizen’s input on perceived problems within the community.
“Our Goals”
Sheriff Alexander
is committed to making the Summit County Sheriff’s Office one of the
finest law enforcement agencies in the nation. The development of
progressive and challenging programs such as Command Stat is helping
our commanders develop excellent leadership skills to accomplish
their assigned mission. Through this systematic review program, a
commander’s operational effectiveness is reviewed and his overall
command performance is measured by a focused analysis. The Command
Stat program helps our commanders and their support staff improve
their managerial skills, which increases the overall operational
efficiency of the Sheriff’s Office.
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