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Office of Consumer Affairs

Consumer Factsheet
 

 

 

Home Improvement Tips
 

 
 

Step 1: Select A Contractor

  • Ask family, friends, neighbors, and co-workers to recommend a contractor.

  • Contact local trade organization such as the Tri-County National Association of the Remodeling Industry (330) 920-1379 or Home Builders Association of Portage & Summit Counties at (330) 869-6800. 

  • To find out if other consumers have filed complaints against a contractor, call the Ohio Attorney General’s Office at (800) 282-0515, visit the Better Business Bureau’s website at www.bbb.org or contact our office.

Step 2:  Get Estimates for the Work

  • Get three (3) written estimates from contractors.

  • The estimates should have a complete description of the work to be done, materials to be used, start and completion date, and costs.

Step 3:  Before You Sign the Contract

  • Contractor’s name, address, and telephone number should be on the contract.

  • A detailed list of all materials including color, model, size, brand name, and product.

  • What the contractor will and will not do with costs.

  • A provision requiring written approval for any changes.

  • Any oral statements or promises added to the contract must be in writing.

  • Agree to start and completion dates.

  • When you are solicited at your home, the contract is to include a 3-day cancellation notice and the procedures you are to follow should you decide to cancel with them.

  • Make a minimal down payment; consider paying with credit card because if you experience a problem you can dispute the payment with your credit card company.

Step 4:  Before You Make the Final Payment

  • Get copies of your written warranties for materials and workmanship.

  • Proof that all subcontractors and suppliers for the job have been paid.

  • All work agreed upon has been completed.

  • The job site has been cleaned up of excess materials, tools, and equipment.

 
   

Need Information?    Need to File a Complaint?
 

Summit County Office of Consumer Affairs
175 South Main Street, Suite 209
Akron, OH 44308
Website: www.co.summit.oh.us/conaffairs.htm
Email: consumeraffairs@summitoh.net
Phone: (330) 643-2879